FAQs

Frequently Asked Questions

  • How quickly will my order ship out?

Our processing time is usually 2-3 business days from the time you place your order. Please allow 4-8 business days within the US (USPS will take care the rest). 

  • How can I track my shipment?

Once we have shipped out your order you will receive a shipment confirmation email including a USPS tracking number. Click the tracking number to link to the order's shipment status. However, USPS can take a few hours from the point of scanning in the package for it to update online. Then please wait for a bit to have your tracking number available. 

  • What kinds of payment are accepted?

At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet. 

  • How will I know that my order is placed successfully?

Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.

  • What if I make a mistake in my order?

- Please contact us at support@puzzik.com and we will work to correct the problem as soon as possible. 

  • How do I return an item?

If you are not 100% satisfied with your purchase, you may request a return within 30 days after receiving your package.

Please contact us at support@puzzik.com for the return.

Once getting the FREE RETURN LABEL and instructions, please pack your items carefully and send your return package to the nearest USPS. 

Send your return tracking number or a picture of return receipt to our customer service team.

We will process the return or exchange as soon as we receive your package.

  • How do I place my order?

Ordering online from puzzik.com is easy! When viewing an item, simply select the attributes and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Cart, simply click the ‘CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes or Z Points that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

  • Do you ship to my country?

Unfortunately, we ship only within the US. 

  • Do you accept returns?

We gladly accept returns for unused condition with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.

  • Can I get expedited shipping? 

At this time we don't offer an expedited service. We work as fast as we can to get all orders out as soon as possible, but can't guarantee your items will arrive by a certain day because it depends on your address, the post office and other relevant factors.